Shipping Policy

At Woods Decor, we are committed to delivering your bespoke furniture with utmost care and efficiency.

• When you order from our showroom, for the ready to ship Items like. we take about 2-4 days to deliver the product. For customised products we take 10-12 weeks to deliver your order to your doorstep.

• We deliver most items Monday to Saturday. Once your shipment is ready for dispatch, you will also get an SMS informing you about the same.

• You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery.

• The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.

• For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods solid bubble wrap packing. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the WD customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorised to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Woods Decor. You are requested to cooperate with them.

• Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc.

• Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Woods Decor or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.

• Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.

• On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.​

• Order Processing: Once your order is placed, our team begins crafting your custom piece. Given the personalised nature of our products, production times may vary. We will provide an estimated delivery timeframe upon order confirmation.

• Delivery Charges: Shipping costs are calculated based on the size, weight, and destination of the product. These charges will be communicated to you at the time of purchase..

• Shipping Charges: Shipping costs depend on the delivery location and the size of the item. We offer competitive rates and will inform you of the exact charges during the ordering process.

• International Shipping: Currently, we do not offer international shipping. Our services are limited to addresses within India.

• Freight charges for delivery will apply based on the size and destination of the order. In the event of a return, these charges are non-refundable unless the damage is confirmed to be on our end.

• GST Charges: A GST of 18% will be applied to all purchases, including returns and replacements where applicable. ​